U&Me

Help & Support

Need help with your account, memories, messages, privacy settings, or safety tools? Send us a note and include the details we need to understand what happened.

Contact

Email Support

We usually reply by email within a few business days.

What to Include

  • The email address connected to your U&Me account.
  • Your device model, iOS version, and app version if available.
  • A short description of the issue, including the screen or feature involved.
  • Screenshots or error messages when they help explain the problem.

Account and Privacy Requests

For account access, deletion, privacy, data, or permission questions, contact us from the email address associated with your account when possible. You can also manage camera, photo library, location, and notification permissions in iOS Settings.

Safety and Reports

If you need to report harmful content, abusive behavior, spam, impersonation, or another safety concern, include the relevant profile, post, comment, message, and timing details. We may review reports and take action when content or accounts violate our rules.

Feedback

We welcome feedback about U&Me. Tell us what feels unclear, what could be smoother, or what would make shared moments easier to enjoy.